Terms of Service

1. Introduction and Corporate Identification
   These Terms of Service govern your access to and use of www.luxeblendco.com and form a legally binding agreement between you and ZESTBAY GLOBAL TRADE SDN BHD (operating under the brand name Luxeblendco, SSM Registration No.: 202601024700 / 1686797-W), having its registered office at NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK.

By accessing our website or purchasing our grooming and application utilities, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Our commercial operations cater to international clientele, including customers located in the European Union, the United States, and Malaysia.

2. Orders, Fulfilment, and Shipping
   We partner with international carriers such as DHL, FedEx, UPS (Priority services) to deliver orders to our customers.

Standard Delivery Window: Estimated delivery times range from 5 to 12 working days following order dispatch.

Tracking Notifications: Automated tracking updates and notifications regarding your shipment’s progress (including dispatch, transit milestones, and local final delivery) will be sent directly to the email address provided by you at the time of order placement.

Delivery Delays and Investigations: Should an order exceed our standard shipping timeframe, our team will initiate an official investigation with the respective carrier. Upon conclusion of the investigation and based on the factual circumstances of the carrier report, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.

3. Risk of Loss and Transfer of Ownership
   In strict accordance with applicable European consumer protection legislation and international trade standards, the risk of damage to or loss of goods shall remain with ZESTBAY GLOBAL TRADE SDN BHD and shall only transfer to the consumer upon the physical receipt of the goods by the consumer (or a designated third party indicated by the consumer other than the carrier). Ownership and risk do not transfer upon handover of the goods to the independent carrier.
   
4. Right of Withdrawal, Returns, and Refunds
   We comply with consumer protection regulations applicable to our target markets in the European Union and the United States:

Right of Withdrawal (EU Customers): Consumers within the European Union possess a statutory 14-day right of withdrawal without needing to provide any justification, starting from the day on which the consumer acquires physical possession of the goods.

Defective or Damaged Items: If an item received by a customer is defective or damaged upon physical receipt, the customer may contact our customer support team via email (zestbayglobal@gmail.com) within the applicable statutory window, providing photographic evidence of the defect or damage.

Resolution Process: For substantiated claims involving defective or damaged items, customers are not required to physically return the damaged item. Upon review and verification of the provided photographic evidence, we will process a full refund or arrange for a replacement item to be dispatched promptly.

5. Customer Communications and Support
   For any inquiries, order assistance, or formal notices regarding these Terms, please contact our operational team through our official channels:

Corporate Entity: ZESTBAY GLOBAL TRADE SDN BHD

Primary Contact Email: zestbayglobal@gmail.com

Telephone Number: +601135944536

Registered Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK, MALAYSIA

Official Website: www.luxeblendco.com

6. Governing Law and Jurisdiction
   These Terms of Service and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of Malaysia, without giving effect to any principles of conflicts of law. For international transactions, mandatory consumer protection provisions under the laws of the customer’s habitual residence within the European Union or the United States shall apply where legally mandated.