Privacy Policy

1. Introduction and Data Controller Information
   This Privacy Policy outlines how ZESTBAY GLOBAL TRADE SDN BHD (operating under the brand name Luxeblendco, SSM Registration No.: 202601024700 / 1686797-W) collects, uses, retains, and safeguards personal information obtained through our official website: www.luxeblendco.com.

For the purposes of applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia, the General Data Protection Regulation (GDPR) of the European Union, and applicable United States state and federal privacy statutes, the Data Controller is ZESTBAY GLOBAL TRADE SDN BHD, located at NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK.

2. Information We Collect
   We collect information necessary to facilitate commercial transactions and provide our grooming and application utilities to international clientele across the European Union, the United States, and Malaysia. This may include:

Contact Information: Name, billing address, shipping address, email address (zestbayglobal@gmail.com), and telephone number (+601135944536).

Transaction Details: Records of items purchased, order history, and fulfillment correspondence.

Technical Data: IP address, browser type, device information, and website interaction logs collected via standard cookies and server diagnostics.

3. Payment Processing via Stripe
   To ensure secure financial transactions, our website utilizes Stripe as our primary payment processing provider. When you complete a transaction, your payment details (such as credit or debit card numbers) are transmitted directly to Stripe.

Stripe collects, processes, and stores your financial information in accordance with its own privacy policies and global security standards (PCI-DSS compliance). We do not store raw full credit card numbers on our local servers. For further details regarding how Stripe handles payment data, please refer to the Stripe Privacy Policy.

4. Data Retention Periods
   We retain personal information only for as long as is necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve operational disputes, and enforce our commercial agreements. Specifically:

Tax and Financial Records: Transaction and billing data are retained for a minimum period of seven (7) years, or as mandated by the statutory financial and tax regulations of Malaysia and international accounting standards.

Customer Account and Communication Records: General correspondence, inquiries, and customer profile details are retained for a period of three (3) years following the last active communication or transaction, unless a longer retention period is required by applicable European or United States consumer protection laws.

Technical and Cookie Logs: Browsing data and analytical logs are retained for a limited duration of twelve (12) months, after which they are securely deleted or anonymized.

5. International Data Transfers
   As an enterprise based in Malaysia conducting global commerce with customers in the European Union and the United States, your personal information may be transferred across international borders. We implement appropriate legal mechanisms and safeguards to ensure that your data receives an adequate level of protection consistent with the PDPA, GDPR, and United States privacy frameworks.
6. Your Data Protection Rights
   Depending on your geographic jurisdiction (such as the EU or specific US states), you may possess statutory rights regarding your personal information, including:

The right to access and obtain a copy of your personal data.

The right to rectification of inaccurate or incomplete information.

The right to request the erasure of personal data, subject to statutory retention obligations.

The right to restrict or object to certain processing activities.

To exercise any of these rights, or for privacy-related inquiries, please contact our administrative team using the official details below:

Corporate Entity: ZESTBAY GLOBAL TRADE SDN BHD

Primary Contact Email: zestbayglobal@gmail.com

Telephone: +601135944536

Registered Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK, MALAYSIA

7. Updates to This Privacy Policy
   ZESTBAY GLOBAL TRADE SDN BHD reserves the right to modify or update this Privacy Policy at any time to reflect operational changes or statutory compliance requirements. Any modifications will be posted directly on www.luxeblendco.com with an updated revision date.