Shipping Policy

1. Overview and Dispatch Location
   This Shipping Policy outlines the fulfillment, handling, and transit procedures for orders placed on www.luxeblendco.com. Luxeblendco is an exclusive brand operated and managed by ZESTBAY GLOBAL TRADE SDN BHD (SSM Registration No.: 202601024700 / 1686797-W).

All orders are processed, handled, and dispatched directly from our operational fulfillment facility located at:

Fulfillment & Registered Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK.

2. Order Processing Time
   Processing Window: Standard order processing and preparation require 1 to 3 working days following successful order placement and verification. During this internal phase, items undergo strict handling, sorting, and packaging prior to carrier handover.

Exclusions: Processing and dispatch operations occur on standard working days (Monday through Friday, excluding public holidays in Malaysia).

3. Shipping Partners, Methods, and Transit Times
   We cater to international clientele across target jurisdictions including the European Union, the United States, and Malaysia. To ensure reliable global delivery, we partner with premier international carriers such as DHL, FedEx, and UPS (Priority services).

Standard Transit Time: Following dispatch from our facility, estimated delivery times range from 5 to 12 working days, depending on the destination region and local carrier network efficiency.

4. Shipment Tracking and Milestone Notifications
   We maintain transparent communication regarding order transit. Throughout the fulfillment journey:

Automated tracking updates and logistical milestone notifications (including order dispatch confirmation, arrival at major transit hubs, and out-for-delivery status updates) will be sent automatically to the email address provided by the customer during checkout.

5. Delayed Shipments and Carrier Investigations
   Should an order exceed our standard estimated shipping timeframe, our operational team will initiate a formal investigation with the respective shipping carrier (DHL, FedEx, or UPS).

Upon conclusion of the carrier inquiry and based strictly on the factual findings and official report provided by the carrier, we will determine the appropriate resolution, which may include a full refund or a replacement shipment dispatch.

6. Corporate Contact Information
   For any inquiries or correspondence regarding shipping and order delivery, please reach out to our team through our official communication channels:

Brand Name: Luxeblendco

Corporate Entity: ZESTBAY GLOBAL TRADE SDN BHD

SSM Registration No.: 202601024700 / (1686797-W)

Registered Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK.

Contact Email: zestbayglobal@gmail.com

Telephone: +601135944536

Official Website: www.luxeblendco.com