Refund and Return Policy

1. Overview and Corporate Identification
   This Refund and Return Policy governs the procedures for order cancellations, returns, refunds, and replacements for transactions conducted on www.luxeblendco.com. Luxeblendco is an exclusive brand operated and managed by ZESTBAY GLOBAL TRADE SDN BHD (SSM Registration No.: 202601024700 / 1686797-W), having its registered office at:

Corporate Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK.

Our commercial activities cater to international clientele across target jurisdictions, including the European Union, the United States, and Malaysia.

2. Payment Methods and Refund Processing
   Refunds for eligible returns or cancelled transactions are processed back to the original payment instrument used during checkout. We support a variety of secure payment methods, including:

Major credit and debit cards: Visa, Mastercard, American Express

Digital wallet and electronic payment solutions: Apple Pay, Google Pay, and other supported electronic wallet options.

3. Shipping, Transit Times, and Delivery Delays
   We partner with premier international carriers such as DHL, FedEx, and UPS (Priority services) to dispatch orders to our customers.

Standard Transit Window: Estimated delivery takes between 5 to 12 working days following order dispatch.

Tracking Notifications: Throughout the fulfillment lifecycle—including order dispatch, arrival at transit hubs, and local final delivery—automated tracking updates and notifications will be sent directly to the email address provided by the customer at checkout to keep them informed of order progress.

Delayed Shipments: Should a customer’s order exceed standard shipping timeframes, our team will initiate a formal investigation with the respective carrier. Upon conclusion of the inquiry and based strictly on the factual findings of the carrier report, we will determine the appropriate resolution, which may include a full refund or a replacement shipment dispatch.

4. Right of Withdrawal, Returns, and Consumer Protections
   Our return and refund framework complies strictly with consumer protection laws applicable to our target markets in the European Union and the United States:

Right of Withdrawal (EU Customers): Consumers located within the European Union possess a statutory 14-day right of withdrawal without needing to provide any justification, starting from the day on which the consumer acquires physical possession of the goods.

Defective or Damaged Items: If an item received by a customer is defective or damaged upon arrival, the customer may contact our customer support team via email (zestbayglobal@gmail.com) within the applicable statutory window, providing photographic evidence of the defect or damage.

Resolution for Defective Items: For substantiated claims involving defective or damaged goods, customers are not required to return the damaged item. Upon verification of the submitted photographic evidence, we will process a full refund or arrange for a replacement item to be dispatched promptly.

5. Return Shipping Addresses for Physical Returns
   For standard returns initiated under the applicable statutory return window (such as the EU 14-day right of withdrawal for non-defective items requiring physical return), customers located in Europe and the United States must ship the items back to our designated operational facility:

European and United States Customer Return Address:

NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA,

31400 IPOH, PERAK.

6. Contact and Customer Support
   For any inquiries regarding our refund and return procedures, please reach out to our team through our official communication channels:

Brand Name: Luxeblendco

Corporate Entity: ZESTBAY GLOBAL TRADE SDN BHD

SSM Registration No.: 202601024700 / (1686797-W)

Registered Address: NO.28, PERSIARAN BERCHAM SELATAN 8, TAMAN DESA KENCANA, 31400 IPOH, PERAK.

Contact Email: zestbayglobal@gmail.com

Telephone: +601135944536

Official Website: www.luxeblendco.com